Frequently Asked Questions

How long is a counselling session?
Each session is 45 to 50 minutes.


Is there a fee for counselling sessions?
Yes.  The minimum fee per session is $10.00, to cover administration charges.  Fees are calculated on a sliding scale.  Please speak with your counsellor regarding fees, method of payment and any special considerations we should know about.


If I don’t show up for an appointment, will I still be charged the session fee?
Yes.  A session fee will be charge for not showing up for an appointment or for providing less than 24 hours notice when cancelling a session.


What if I have an appointment which I need to cancel?
We encourage you, whenever possible, to provide us with at least 24 hours notice if you need to cancel your appointment.  Some programs require services to be terminated if there are too many missed appointments.  So, please discuss attendance with your counsellor.  To cancel, please call 905-270-2250 or 905-453-5775.


If I show up for an appointment, can it still be cancelled?
Yes.  Sessions can be cancelled for the following reasons:

  • Inclement weather.
  • If you show up for counselling inebriated or completely unable to participate in the counselling session due to lack of focus caused by medication or any other type of drugs.
  • If you engage in any threatening behaviour that places yourself, your counsellor, staff or other clients at risk.