Meet Kristen

Life stressors are inevitable. For Kristen, she was dealing with the stress of having a young daughter and an unstable relationship with her partner. Kristen needed to gain access to tools and resources that could help her manage her stress, deal with the instability of her relationship, and gain confidence in herself. She met with one of our counsellors, and they used solution focused approaches to discuss self-esteem building techniques, self-care strategies, effective communication and assertive behaviour. Kristen and her partner also attended couples counselling together which seemed to have stabilized their relationship.

After some time, Kristen returned to individual counselling, where she disclosed that her partner had begun to be physically abusive and that she was considering leaving that relationship for her and her daughter’s safety.. Soon after, another physically abusive incident occurred and Kristen contacted the police. Her partner was arrested and Kristen was ready to have a fresh start.

Kristen continued counselling, was able to find housing for her and her daughter, and explored employment opportunities. Throughout this experience, Kristen had support from her parents and her clinician, and as a result she has been able to move forward in her life in a positive manner.

Meet The Allens

The Allen family joined the F&ST program in hopes of strengthening the relationship between the eldest son and the dad. The parents were not sure exactly what was pushing the son away from the dad. They of course thought that it was due to the fact that they had recently adopted him and that he was having some challenges adapting.

The son did not enjoy doing any of the F&ST activities with the dad, that is, until dad changed his approach. Dad started to listen more, and talk less. Consequently the son began to look forward to attending F&ST with his family. A few weeks later, the son disclosed to dad that he was being bullied at school. Together they created a plan on how he can deal with the bullying. The bullying presentation for the F&ST families was soon approaching, and the parents were happy that their son would be able to gain more information. To everyone surprise, he shared his bullying experience with everyone, and moved from being a victim of bullying, to becoming an advocate against bullying.

In addition to the son’s success, the parents experienced their own success through the F&ST program. The Parent Group had provided a safe space for them to share their struggles of adoption and the poor bond between father and son. As a result, they were able to implement new techniques with their son and they also gained friends from the program, whom they now go out with regularly and schedule play dates for their children!

Meet Marvin

Imagine being sent to a foreign country, not knowing what the future holds and not having support. That was the reality for Marvin. He had been in Canada for a week and was still uncertain about what the future held for him. When Marvin came to register for the Youth Opportunities Program (YOP), he disclosed that he had been working odd jobs just to make ends meet. Marvin had a Master’s Degree and his goal was to obtain a position in the IT industry.

After completing the 3 weeks of workshops, Marvin was not having much success with a placement. He was sent to several interviews all of which were unsuccessful. After receiving further job coaching, Marvin was invited for an interview with a reputable IT company. Not only did he ace the interview, he was also offered a permanent full time position after completing his 16 week placement.

Meet Dina

Dina connected with Family Services of Peel because of an abusive relationship. She began attending the group for women who have been or are currently in abusive relationships, as the start of her journey to healing.

She stated that a sense of calming relief surfaced as soon as she had the initial phone conversation with the agency. Dina said there was a glimpse of hope for her future. After attending the women’s group, she moved on to attend individual counselling. She expressed that there were many days when it was difficult to get up in the morning, and that daily functioning was a struggle. Although she had fears about her future, Dina felt empowered and was able to make the decision to leave her abusive relationship, as it was holding her back from reaching her full potential. With the help of her clinician, she applied for housing and now has her own apartment.

After Dina had settled in, she connected with her clinician to express that she was ready to discontinue counselling. She said that she’s been able to get her life back on track, that the sessions have changed her life, and that she has feelings of content with her life.

Meet Lynn

Lynn was dealing with dual diagnosis, housing issues, and increasing debts. She is very creative, was always helping others, and had interests such as art shows and concerts, which were becoming exceedingly costly. Lynn had also accumulated debts that surpassed $1000. In addition, she had spent a lot of her life in and out of shelters and hospitals. Instability in her housing situation as well as budgeting issues left Lynn in a difficult spot.

When Family Services of Peel began working with her, the intention was to increase her self-worth, develop a budgeting plan, and support her to be successfully housed in the community. Doing so would allow Lynn to be independent and give her a basis to move forward in a positive way.

Collaborative efforts between Family Services of Peel and other community partners as well as several case conferences were scheduled to determine the best approach to handle her situation. Payment plans were implemented to pay off her debts and as she had a fixed income, she also had to make some changes as to how much she would spend on leisure activities. For example, limiting the number of art shows or exhibitions she would attend.

In the end, Lynn gained the knowledge and resources to become financially stable and independent. Firstly, she was also able to repay her debts. Secondly, she was able to obtain housing and was very excited to see her name on the lease, as it meant that she had reached her goal of stability and independence.

Meet Stefan

After completing the 12 week Partner Assault Response (PAR) program, Stefan wrote a letter explaining his journey in the program. He said that before joining the program, he felt angry and resentful about having to attend. Stefan blamed his partner, the justice system, and the program facilitators. He wrote that the 12 week program had greatly impacted his life, and it had been a learning experience he would never forget.

Stefan said he learned a lot about himself and about relationships in general. After being married for over 20 years, he was beginning to realize that his values do not align with that of his wife. In addition, he said that the biggest lesson learned was listening. Listening to understand, rather than listening to just hear and respond. Stefan shared that he also stopped blaming others for circumstances in his life. He realised why his wife contacted the police, and how his reaction during their fight resulted in him having to attend the program. He was able to understand the reason for his dysfunctional interactions with his partner as well as others. Stefan is more aware of himself and how words and actions can affect others and himself.

Stefan added that he has accepted the past and is looking forward to a better and brighter future, and that he will continue to push himself to be the best he can be.

Meet The Quons

The Quon family joined the F&ST program with the intention of building a closer relationship over the 8 weeks cycle. The mom wanted to have a closer bond with her son, and was unsure of how she could do so without being forceful. She found that communicating with her son was difficult and he was having trouble expressing his feelings.

By playing Feelings Charades and Scribbles together every week, it provided the mother and son a structured activity in which they could both express their feelings and improve on their communication. Slowly but surely, they did become closer. What also made a difference was the time they spent together during the 15 minute Special Play time every week.

During the Parent Group, the mother shared that she was surprised to find out that her son enjoyed spending alone time with her. She added that her son had recently gave her a hug and said “I love you”, which was a huge step forward in their relationship. Also, the mother was happy to have shared her parenting experiences in the Parent Group, as she received validation from other parents that it is difficult being a first time parent, but that the bumps in the road are part of the childrearing journey.

Meet The Cadens

Some family dynamics, such as a parent working abroad or a parent working late hours often have negative impacts on the parent child relationship. This was the case with the Caden family. The dad’s over involvement with his career and job meant less time with the children which resulted in rapidly deteriorating father-children relationship. For example, the kids did not acknowledge his presence as a father figure when he was home because they were so used to depending on their mother and had built a strong bond with her.

The mom thought enrolling in the F&ST program will help better their family situation. It was during the Parent Group that the mom disclosed how her husband’s work schedule affect their children, and how she often feels as if she was a single parent at. During the time the family was attending the program dad was working close to home and was often able to attend with his family. The structured program allowed him to give one-on-one attention to each of his children at specific times. The children were glowing with excitement that they were able to spend quality time with their dad.

The program helped develop a bond between the children and their dad. The dad mentioned that he felt respected by his children and was feeling excited about the changes his family was experiencing.

Meet Sam

Sam’s journey with Family Services of Peel (FSP) began in 2016. Here is an excerpt from his speech at the 2017 Annual General Meeting.

I found FSP at a time when I had little hope with employment. Every day I would come home from school and spend hours applying to positions that I was qualified for. As time went on, I was not hearing anything in return.

After months and months of search to no avail, I was hopeless. This hopelessness turned around when I learned about the Summer Employment Program that was being offered by FSP for students returning to school the following year. The program employs students as interns throughout the summer. I applied for the program, and was hired.

It was a true sense of joy and accomplishment. While employed as an intern with FSP I was involved in a variety of different programs, and completed many different tasks that helped me develop a lot of skills that I will use for the rest of my life. I worked on formatting newsletters for the Peel Institute on Violence Prevention, and also designed flyers for different events, which helped enhance my computer and graphic design skills. I also spent a lot of time at the front desk doing reception duties, which has given me hands-on experience with administrative work. I was even given the opportunity to volunteer with the F&ST Program, which gave me the experience of working with children, and also helped to develop my leadership skills.

As the summer came to an end, it was the realization that my journey with FSP was also coming to an end. I was returning to college in September of that year and needed a placement for my mandatory co-op, so I requested to do my placement with FSP, and that request was granted.

It was during this time that I experienced the part of this journey that helped shape me the most, and that was my experience with the Youth Opportunities Program (YOP). Clients join the program at intervals throughout the year, where they go through 3 weeks of workshops. I was given the opportunity to design and deliver workshops. As time went on, and more workshops happened, I facilitated more and more, and developed my communication, public speaking, and leadership skills because of this opportunity.

In conclusion, FSP made me into a new person. Before my placement I was hopeless, and thought I would never find suitable employment. My experience with FSP showed me that no matter how hopeless or discouraged you are, giving up and taking the easy way out is never the answer. No matter who you are, and no matter what obstacles you’re facing in life, with some hard work, perseverance, and patience, anything can be accomplished.

Thank You.

Meet Adam

Being a newcomer, having a lack of employment experience or a lack of education are all possible barriers to employment. When some or all of these factors are present and there is additional mental health barriers, some clients may experience additional difficulties in their search for employment.

This was the case with Adam. He had pursued post-secondary education in Canada, had difficulty finding employment that was of interest, and was dealing with some mental health barriers. His performance in the workshops was great overall, he was very attentive, worked well with his peers, and took detailed notes. After the workshops finished, Adam was given the opportunity to meet with multiple employers regardless of his lack of enthusiasm. Finally, an opportunity captured his attention. A company was in need of a Project Coordinator. Adam was excited about this position, was sent for the interview and was successful. He was offered the job.

While completing his 16 week placement, Adam continued to receive support from the YOP staff as well as his counsellor at Family Services of Peel. This allowed for a holistic approach, as he was receiving continuous job coaching as well as methods to decrease the stress and anxiety triggered by a new work environment.

After Adam completed his placement, the employer was so pleased that they hired him full time and decided to increase his salary to a living wage rate.

Meet Priya

Priya came to the Youth Opportunities Program (YOP) with hopes of gaining more work experience in the Canadian labour market. As a visible minority and newcomer with a lack of Canadian work experience, she felt that they will become obstacles in finding suitable employment.

Nonetheless, she was excited to begin the 3 weeks of group based employability workshops, as she was optimistic about the new skills she would be learning. The YOP team saw Priya’s commitment throughout the 3 weeks. She was coached on employers’ expectations, job retention, diplomacy at work, and more. She felt discouraged after three interviews with no job offers. The YOP team continued to work with Priya one-on-one to support her in building her interview skills.

Priya along with 2 other candidates was invited for an interview with a reputable company. Out of the 3 candidates, she was the only successful applicant and was able to complete her 16 week work placement with this company. Priya not only gained knowledge about the Canadian labour market and job expectations, she also gained the Canadian work experience which she felt she needed.

Meet Jennifer

The Youth Opportunities Program (YOP) has clients from various backgrounds, with various experiences and journeys worth mentioning. This story is about a client that states she had a “transformation in her life” after enrolling in YOP. Although this client had completed post-secondary education, various certification courses, and had previous work experience, she had low self-confidence and was not able to see her self-worth. In the initial 3 weeks of workshops, she was quiet, passive, and had difficulty identifying her skills. As part of the YOP requirements, clients are to complete a minimum of 3 counselling sessions with a clinician at Family Services of Peel. This client was reluctant to participate in the counselling, but did so anyway as it was part of the program requirements.

To everyone’s surprise, after completing the 3 counselling sessions, this client asked if she could receive additional counselling. Of course, that request was granted. Over time, this client shared with the YOP team that the counselling was able to help her identify and cope with several traumatic experiences from her past. In turn, she had gained more confidence and was able to perform well at her 16-week work placement.

This client told the Manager of the Youth Opportunities Program that her experience in the program changed her life. She was able to successfully complete her 16 week placement, was offered Full-Time employment at a reputable non-profit organization, and most importantly was able to gain confidence in herself.

Katie Fong (President)

Katie Fong joined the Board of Family Services of Peel in October 2019. Katie currently holds a position as a Senior Program Manager at University Health Network and Altum Health. With over 15 years of experience in this field working on complex digital and clinical programs at the regional and provincial level, she is focused on driving health system changes that improve patient, caregiver and clinician experience, as well as health outcomes. Katie holds a Bachelor of Sciences degree in Biochemistry (biotechnology specialization) from the University of Waterloo, along with a Masters in Health Administration degree from the University of Toronto. She is certified in the areas of Project Management, Change Management, Black Belt Lean Six Sigma, and is part of the Canadian College of Health Leaders. Having grown up in Mississauga, Katie is passionate about giving back to the community and hopes to bring her thought-leadership to help break down barriers and support those in need.

Mustafa Alausaje (Vice President)

Mustafa AlAusaje joined the Board of Family Services of Peel in January 2021. He holds a Bachelor of Computer Science and a Master of Science in International Business Management with Marketing at Heriot-Watt University, UK. He is also a certified Project Management Professional and holds a certification of IoT from MIT. He is currently the Communications Director for Network and Technology at TELUS, where he leads the team responsible for developing and executing integrated communications strategies for technology, innovation, and wireless network connectivity. Mustafa brings more than 15 years of diverse experience in marketing communications, digital transformation, operations, and customer service, previously holding senior roles at the Greater Toronto Airports Authority, Airbus, Four Communications Group, as well as the foreign and commonwealth office and the UN. A father of two girls, Mustafa is an advocate for girls in STEM and a supporter of diversity and inclusiveness, often reflecting that within his teams.

John Peellegoda (Secretary/Treasurer)

John Peellegoda joined the Board of Family Services of Peel in April 2022. John holds a CPA, CA designation and began his career in the finance and investments industry, before pivoting to public accounting, where he worked in the audit and restructuring practices. After earning his designation, he returned to industry and joined a publicly listed power and utilities firm, where he built and managed the treasury team across multiple cross-border financings. In 2018, he joined the Greater Toronto Airports Authority, the operator of Toronto Pearson International Airport, as Treasurer, where he leads airport-wide financings, financial planning, and capital planning. Spending much of his youth and adult life in the Region of Peel, John is a strong believer in making a positive impact to the community through leadership and service.

Eworitsemogha Joshua Adedamola

A dedicated and accomplished professional with over a decade of experience in managing business operations, performance, and stakeholder relations across diverse sectors demonstrates a proven track record of driving organizational success through strategic leadership, project management expertise, and effective communication. With a solid foundation in project management, Joshua has successfully led high-profile initiatives, including the construction of multi-billion-dollar infrastructure projects, achieving significant cost reductions and streamlining processes to enhance project delivery timelines. Joshua can navigate complex stakeholder landscapes and foster collaborative relationships and has been instrumental in driving consensus and achieving shared goals. Joshua brings extensive experience in strategic communication, public consultation, and engagement, having spearheaded initiatives that foster economic opportunities for underrepresented communities and facilitate inclusive decision-making processes. His adeptness in facilitating compliance, risk management, and change implementation ensures alignment with organizational objectives while mitigating potential challenges. Adept at conducting comprehensive research and analysis, Joshua leverages data-driven insights to inform strategic decision-making and drive continuous improvement initiatives. His commitment to professional development is evidenced by a robust portfolio of certifications, including Project Management Institute (PMI) certification and Certified Business Analyst Professional (CBAP) accreditation, complemented by additional training in areas such as strategic thinking and negotiation. Committed to making meaningful contributions both professionally and within the community, Joshua actively engages in volunteer activities and serves on advisory boards, demonstrating a passion for driving positive change and fostering inclusive economic development. Overall, Joshua is a results-driven professional with a diverse skill set, leadership acumen, and a relentless commitment to driving organizational success through strategic vision and execution excellence.

Jassi Kaur

Jassi Kaur, joined the Board of Family Services of Peel in November 2023, arrives with a wealth of expertise as a self-driven IT and Technology Transformation leader. With over 15 years in IT leadership and a Bachelors in Computer Science, Jassi's journey has been about more than just tech—it's been about people. Through complex projects and team collaborations, Jassi's focus has always been on making things better, whether by streamlining processes or enhancing productivity. Beyond the tech realm, Jassi's heart lies in advocating for diversity and empowering girls in STEM fields. Jassi brings a unique blend of expertise, empathy, and a genuine desire to uplift those in need, further enriching the mission of Family Services of Peel.

Leanne Goldstein

Leanne Goldstein owns and operates an all-women law firm, Leanne Goldstein Law, P.C. The firm adopts a trauma-informed approach to lawyering with an emphasis on advocating for individuals with disabilities in workplace environments and individuals with long term disability claims, critical illness, and life insurance claims. Leanne has been a practicing lawyer for 26 years. Leanne was admitted to the Law Society of Ontario in 2002. Prior to that, Leanne practiced as an Attorney in a different jurisdiction with a large international law firm. In Ontario, Leanne initially practiced personal injury litigation with one of the top ten personal injury law firms. She then devoted the next 20 years to representing individuals denied disability benefits at two leading long-term disability practices in Ontario before operating her own firm. Leanne is a Member of ADRIO and Member of the Law Society of Ontario in good standing. Leanne has been a speaker at various organizations including the Ontario Trial Lawyers Association and various professional organizations including EHN and Parkinson’s Canada. She is the author of multiple published articles and a book chapter. Leanne is a volunteer lawyer at “The 519 Legal Clinic” providing legal advice in disparate areas to LGBTQ2S communities. Leanne is a mentor to students in the LPP program at Toronto Metropolitan University and she informally mentors Internationally Trained Lawyers. Leanne has completed a course through TCAS working towards her Q. Arb designation. She enjoys providing educational webinars to local community groups and various disability support groups. Leanne has been a Reach out Response focus group participant – an organization advocating for and creating transformational change in Toronto's mental health crisis services and partnering with the City of Toronto to support the city in developing a framework for a non-police mental health emergency service. In her roles as lawyer and volunteer, Leanne has enjoyed working with many individuals in the Region of Peel. Leanne is passionate about community service and contributing in every way she can.

Muneeb Ruhi

Muneeb Ruhi joined the Board of Family Services of Peel in November 2022. Muneeb is a highly accomplished executive leader with extensive experience defining enterprise innovations and leading business transformation programs to deliver and unlock business value. With over 20 years experience leading various cross functional teams in retail, technology, investment banking, post-secondary education, and healthcare sectors, he has held multiple roles in operations, commercial services, end user technologies, teaching faculty, and digital transformation offices. Muneeb holds an MBA from Schulich School of Business, is a Chartered Professional Accountant and has served as board member on multiple non-profit organizations.

Patricia Krale

Patricia (Trish) Krale joined the Board of Family Services of Peel in January 2021. Trish holds a Bachelor of Arts from Redeemer University, a Corporate Communications Certificate from Humber College, as well as a Strategic Management Certificate from Ithaca College. Trish spent many years working as a communication professional in various roles with the Greater Toronto Airports Authority, and is now working at Holland Christian Homes as the Director of Communications. Trish lives in Brampton with her children.

Prabhjit Kaur Banga

Prabhjit (Prabh) Kaur Banga joined the Board of Family Services of Peel in January 2021. Prabhjit has a Master of Resource and Environmental Management and undergraduate degree in Environmental Studies. She is currently the Director, Sustainability with Aecon Group Inc., where she leads the development and delivery of Aecon’s sustainability strategy. As a first generation Canadian, Prabhjit believes in the philosophy of giving back to the community that provided her family with an opportunity to make a life.

Gajindra Maharaj

Gajindra Maharaj is an Associate Professor in the School of Administrative Studies within the Faculty of Liberal Arts & Professional Studies at York University. With a robust educational background in accounting, including a Ph.D. and an MBA from the Schulich School of Business at York University, as well as a B.A. in Finance and a Bachelor of Technology in Mechanical Engineering, Gajindra brings a diverse skill set to academia. In addition to his academic role, he has significant industry experience, particularly in engineering consultancy and management roles in various organizations. He is also actively engaged in professional associations, including the Association of Certified Fraud Examiners, the Administrative Sciences Association of Canada, and the Chartered Professional Accountants of Ontario, among others. His research interests encompass a wide range of topics related to accounting, finance, and governance, as evidenced by his numerous peer-reviewed publications and conference presentations.

Joe Filippelli

Joe Filippelli is an accomplished professional with extensive experience in internal audit, advisory services, and compliance across various industries. Currently serving as a Financial Governance Partner at Hazelview Investments, he manages engagements related to internal audit, internal controls, and compliance for private and public companies. Joe holds a Chartered Accountant designation from the Institute of Chartered Accountants Ontario and a Bachelor of Business Administration with Honors from York University's Schulich School of Business, where he received prestigious awards and participated in an exchange program at Università Commerciale Luigi Bocconi in Milan, Italy. His academic achievements and professional expertise reflect his commitment to excellence in accounting and business management.

Board Member (Volunteer)

Job Type

• Part-Time

Hours

• 2 hours per week

Salary

• N/A – Volunteer Position

Unionized

• No

Submission Deadline

• Competition open until position is filled

Family Services of Peel (FSP) is a not-for-profit multi-service agency that delivers a range of counselling, education, employment, and support services. Founded in 1971, FSP was established to provide services to residents of Peel that focus on promoting and enhancing the well-being of individuals, couples and families.

You can make a difference in your community by joining Family Services of Peel’s volunteer Board of Directors. We are currently accepting applications from individuals who live and/or work in the Region of Peel and reflect the diversity of the community we serve. Preferred candidates will have knowledge, skills, and experience in various areas relevant to a not-for-profit organization, such as clinical/healthcare, marketing, public relations, and labour relations.

Family Services of Peel is dedicated to building an inclusive community with a shared purpose, and we strive to represent the values of respect, collaboration and diversity. We strongly commit to employment equity and follow this commitment throughout our recruitment and selection process.

Family Services of Peel is committed to inclusive, barrier-free recruitment and selection processes and a work environment. We especially welcome applications from Indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, women, and persons who identify as 2SLGBTQ+. We also encourage applications from persons with disabilities, and will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all the stages of the recruitment and selection process. All information that is received with regards to accommodations will be kept confidential.

We acknowledge the Haudenosaunee, Anishinabek, and Huron Wendat Indigenous territories, covered by ‘Treaty 13’, also known as the Toronto Purchase. We recognize and deeply appreciate their historic connection to this place.

Board of Directors Recruitment Committee
Family Services of Peel
5975 Whittle Road, Suite 300
Mississauga ON, L4Z 3N1
Email: [email protected]

Adult Protective Services (APS) Worker - Developmental Services Program

Job Type

• Full-Time and will transition to Part-Time

Hours

• Full-Time (35 hours per week) for twelve months, then will reduce to .50 FTE (17.5 hours per week)

Salary

• $51,585/annum while Full-Time (35 hours per week)
• $25,792/annum when reduced to .50 FTE (17.5 hours per week)

Unionized

• Yes

Job Reference Number

• 0122-03

Submission Deadline

• Competition open until position is filled

Job Description

To assess needs, and develop and implement personal Individual Support Plans for adults who have a developmental disability (developmental disability as defined by the Government of Ontario’s Select Committee on Developmental Services) to enhance their ability to continue to live independently in their community. The objective is to support individuals and, if permission is given from the individual, their families or caregivers in continuing independent living and integration into the community.

Job Responsibilities

• Provide individualized supports to adults with developmental disabilities (developmental disabilities as defined by the Government of Ontario’s Select Committee on Developmental Services) who are living independently in the community
• Provide educational and learning assistance in order that individuals are able to live independently and without endangering themselves and others
• Facilitate and coordinate the necessary supports individuals may require and/or seek which they identify for themselves
• Support individuals in developing friendships within the community and affiliations which decrease their sense of isolation
• Help mediate, facilitate and inform individuals to make choices for themselves and promote self determination
• Provide a range of instrumental and counselling (practical and supportive) services to individuals
• Provide crisis support and immediate intervention supports
• Work with individuals who have complex and challenging needs
• Work with other community agencies and community personnel
• Maintain current, accurate and detailed files and written support plans, which meet agency and funder requirements
• Correspond in a manner which is clear, concise, factual and accurate
• Follow all regulated policy and procedure as outlined by Agency, funders and appropriate governing legislation
• Receive, assess and support all eligible persons
• Participate and represent the Agency in community activities as they may relate to Developmental Services
• Comply with the criteria for Serious Occurrence Reporting
• Facilitate group education and instruction
• Establish and maintain positive relationships with key community collaterals
• Other duties as assigned

Key Qualifications

• Bachelors level degree in Social Work/Psychology/Social Development combined with a minimum of 3-years paid work experience working with adults who are developmentally disabled individuals (developmental disabilities as defined by the Government of Ontario’s Select Committee on Developmental Services)
• Demonstrated experience in working with people with a dual diagnosis (complex mental health needs and developmental disability)
• Current 1st Aid and CPR certification
• As there may be a remote component to this job, the ability to work from home, consisting of a safe and private home office setting and the necessary technical equipment and high-speed Internet access for remote work
• Familiarity with virtual work platforms
• Ability to mediate conflict
• Valid Ontario driver’s license, appropriate insurance and daily access to a reliable vehicle.
• Superior written and verbal command of the English language
• Computer proficiency in MS Word, Excel and data bases
• Demonstrated efforts to continuously update skills
• Additional language(s) an asset
• Ability to work days/evenings/week-ends

Family Services of Peel is a community-based Agency that works to strengthen families, couples and individuals through counselling, education and support services. To ensure the highest standards of service for our clients, our staff are experienced and qualified professionals who reflect the richness of our diverse community. Our Counsellors adhere to the Code of Ethics of the Counselling and Social Work profession.

As a member of this dynamic Agency, staff will be asked to undertake and lead special assignments. This may include participation in fundraising, strategic planning and other related activities which contribute to the continuous transformation of Family Services of Peel.

Family Services of Peel is dedicated to building an inclusive community with a shared purpose, and we strive to represent the values of respect, collaboration and diversity. We have a strong commitment to employment equity and follow this commitment throughout our recruitment and selection process.

Family Services of Peel is an equal opportunity employer and we are committed to inclusive, barrier-free recruitment and selection processes and work environment. We especially welcome applications from Indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, women, and persons who identify as 2SLGBTQ+. We also encourage applications from persons with disabilities, and will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all the stages of the recruitment and selection process. All information that is received in regards to accommodations will be kept confidential.

We acknowledge the Haudenosaunee, Anishinabek, and Huron Wendat Indigenous territories, covered by ‘Treaty 13’, also known as the Toronto Purchase. We recognize and deeply appreciate their historic connection to this place.

It is Family Services of Peel’s policy to recruit and select applicants for employment solely on the basis of qualifications. In accordance with privacy legislation, by submitting your application you are providing your consent for the recruiter to conduct employment references.

Please forward your letter of interest and résumé to:

Human Resources Department
Family Services of Peel
Reference competition 0122-03 in subject line
5975 Whittle Road, Suite 300
Mississauga ON, L4Z 3N1
Fax: (416) 352 – 5396 | Email: [email protected]

Clinical Counsellor - Counselling Program

Job Type

• Part-Time

Hours

• 17.5 hours per week

Salary

• $29,940.50/annum

Unionized

• Yes

Job Reference Number

• 1021-01

Submission Deadline

• Competition open until position is filled

Job Description

Family Services of Peel (FSP) is a progressive, multi-service Agency offering a dynamic work environment and culture. Are you interested in working at an organization that is committed to excellence and adds value to the community? We offer our staff a competitive compensation, professional development and training, and opportunities for advancement. Peel has a highly diverse and rapidly growing population of more than one million people and includes Mississauga, Brampton and Caledon. Applications are currently being accepted for a part-time Clinical Counsellor and Outreach in our Counselling Program.

Job Responsibilities

• Provide individual, couple, family and group counselling, with a focus on the 2SLGBTQI+ community
• Build the profile of Family Services of Peel by liaising with existing agencies and developing community networks. This position may necessitate working at other locations within Peel.
• Participate in team meetings and provide input and ideas for improving services.
• Contribute to team assignments and projects
• Maintain confidentiality for all matters related to Agency work in accordance with relevant Agency policies and procedures
• Participate in orientation and training of placement students
• Perform other relevant duties as assigned, for team or Agency

Key Qualifications

• Master’s degree in related field, combined with minimum 3-years of paid work experience in providing counselling to and working with individuals, couple and families, including within the 2SLGBTQI+ community
• Demonstrated knowledge and understanding of the culture and history of lesbians and gay men, bisexual, transsexual, transgendered, two-spirited, intersex, queer and questioning individuals and the issues affecting them and their communities
• Demonstrated competence and/or additional training/graduate work in 2SLGBTQI+ issues, cognitive/behavioural approaches, brief therapy, couple and family counselling, addictions counselling and group facilitation
• Ability to work with diverse organizations and clients including cultural sensitivity
• Experience in community outreach
• Excellent communication skills (verbal and written) and ability to develop and maintain positive relationships
• Current and ongoing membership in good standing within a recognized accrediting body
• A valid Ontario driver’s license and regular access to a vehicle is required
• Must provide criminal record check
• As there may be a remote component to this job, the ability to work from home, consisting of a safe and private home office setting and the necessary technical equipment and high-speed Internet access for remote work
• Familiarity with virtual work platforms
• Superior written and oral command of the English language
• Strong communication skills, including presentations
• Computer proficiency in MS Word, Excel, and data bases
• Demonstrated efforts to continuously update skills
• Ability to work day, evening and week-end hours
• Flexibility to work at a variety of locations throughout Peel region
• Additional language(s) an asset

Family Services of Peel is a community-based Agency that works to strengthen families, couples and individuals through counselling, education and support services. To ensure the highest standards of service for our clients, our staff are experienced and qualified professionals who reflect the richness of our diverse community. Our Counsellors adhere to the Code of Ethics of the Counselling and Social Work profession.

As a member of this dynamic Agency, staff will be asked to undertake and lead special assignments. This may include participation in fundraising, strategic planning and other related activities which contribute to the continuous transformation of Family Services of Peel.

Family Services of Peel is dedicated to building an inclusive community with a shared purpose, and we strive to represent the values of respect, collaboration and diversity. We have a strong commitment to employment equity and follow this commitment throughout our recruitment and selection process.

Family Services of Peel is an equal opportunity employer and we are committed to inclusive, barrier-free recruitment and selection processes and work environment. We especially welcome applications from Indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, women, and persons who identify as 2SLGBTQI+. We also encourage applications from persons with disabilities, and will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all the stages of the recruitment and selection process. All information that is received in regards to accommodations will be kept confidential.

We acknowledge the Haudenosaunee, Anishinabek, and Huron Wendat Indigenous territories, covered by ‘Treaty 13’, also known as the Toronto Purchase. We recognize and deeply appreciate their historic connection to this place.

It is Family Services of Peel’s policy to recruit and select applicants for employment solely on the basis of qualifications. In accordance with privacy legislation, by submitting your application you are providing your consent for the recruiter to conduct employment references.

Please forward your letter of interest and résumé to:

Human Resources Department
Family Services of Peel
Reference competition 1021-01 in subject line
5975 Whittle Road, Suite 300
Mississauga ON, L4Z 3N1
Fax: (416) 352 – 5396 | Email: [email protected]

Facilitator (Part-Time) - Supported Independent Living (SIL)

Job Type

• Part-Time

Hours

• 17.5 hours per week

Salary

• $25,301/annum

Unionized

• Yes

Job Reference Number

• 0921-01

Submission Deadline

• Competition open until position is filled

Job Description

To provide personal support exclusively to one (1) adult client with a developmental disability in a supported individual living setting. The objective is to implement an Individual Support Plan for continued independent living and client enjoyment of a lifestyle which promotes participation, friendships and citizenship in the community.

Job Responsibilities

• To coordinate the case, intake and assessment
• To develop, implement and provide services based on and reflective of person-centred planning, self-determination and choice
• To ensure that the client receives the contracted hours of support as identified
• To develop and maintain a trusting and empowering relationship with the client
• To facilitate the continued development of skills necessary to live independently and safely
• To ensure safe and suitable living arrangements
• To plan for the client’s changing needs as a result of aging, medical, and/or psycho-social needs
• To develop opportunities for increased inclusion within the client’s community, as well as creating opportunities for increased friendships and affiliations
• To provide the client and caregiver(s) with community information and service referrals
• To facilitate crisis intervention for the client (abuse, post-traumatic stress, panic situations, suicidal ideation or other critical incidents), advocate and support the client or refer the client to other resources
• To ensure the client accesses appointments and services when required
• To meet all service delivery standards
• To maintain case files with historical and current information regarding the client’s status, assessment, service plan, service provided, outcome and evaluation, and all case notes
• To provide statistical and incident information to manager for monthly and quarterly reports
• To write letters or memos regarding service
• To participate in providing information, and contributing to special reports, proposals or projects
• To attend all required training: e.g. Social Role Valorization, Personal Outcome Measures, First Aid and CPR, CPI, and other training as relevant
• To comply with current Ministry serious occurrence reporting and guidelines
• To participate in team meetings and provide input and ideas for improving services.
• To contribute to team assignments and projects
• To maintain confidentiality for all matters related to Agency work in accordance with relevant Agency policies and procedures
• To participate in orientation and training of placement students
• To perform other relevant duties as assigned, for team or Agency

Key Qualifications

• Bachelors level degree in related field and/or community college diploma specific to developmental disabilities
• Experience required
• Demonstrated experience in working with people with a dual diagnosis (complex mental health needs and developmental disability)
• Current 1st Aid and CPR certification
• Superior written and oral command of the English language
• Strong communication skills, including presentations
• Computer proficiency in MS Word, Excel, and data bases
• As there may be a remote component to this job, the ability to work from home, consisting of a safe and private home office setting and the necessary technical equipment and high-speed Internet access for remote work
• Familiarity with virtual work platforms
• Demonstrated efforts to continuously update skills
• Ability to work day, evening and week-end hours
• A valid Ontario Driver’s License in good standing, a clean driving record, appropriate insurance and a vehicle are required for this position.
• Flexibility to work at a variety of locations throughout Peel region
• Additional language(s) an asset

Family Services of Peel is a community-based Agency that works to strengthen families, couples and individuals through counselling, education and support services. To ensure the highest standards of service for our clients, our staff are experienced and qualified professionals who reflect the richness of our diverse community. Our Counsellors adhere to the Code of Ethics of the Counselling and Social Work profession.

As a member of this dynamic Agency, staff will be asked to undertake and lead special assignments. This may include participation in fundraising, strategic planning and other related activities which contribute to the continuous transformation of Family Services of Peel.

Family Services of Peel is dedicated to building an inclusive community with a shared purpose, and we strive to represent the values of respect, collaboration and diversity. We have a strong commitment to employment equity and follow this commitment throughout our recruitment and selection process.

Family Services of Peel is an equal opportunity employer and we are committed to inclusive, barrier-free recruitment and selection processes and work environment. We especially welcome applications from Indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, women, and persons who identify as 2SLGBTQ+. We also encourage applications from persons with disabilities, and will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all the stages of the recruitment and selection process. All information that is received in regards to accommodations will be kept confidential.

We acknowledge the Haudenosaunee, Anishinabek, and Huron Wendat Indigenous territories, covered by ‘Treaty 13’, also known as the Toronto Purchase. We recognize and deeply appreciate their historic connection to this place.

It is Family Services of Peel’s policy to recruit and select applicants for employment solely on the basis of qualifications. In accordance with privacy legislation, by submitting your application you are providing your consent for the recruiter to conduct employment references.

Please forward your letter of interest and résumé to:

Human Resources Department
Family Services of Peel
Reference competition 0921-01 in subject line
5975 Whittle Road, Suite 300
Mississauga ON, L4Z 3N1
Fax: (416) 352 – 5396 | Email: [email protected]

Facilitator (Full-Time) - Supported Independent Living (SIL)

Job Type

• Full-Time

Hours

• 35 hours per week

Salary

• $50,602/annum

Unionized

• Yes

Job Reference Number

• 0122-04

Submission Deadline

• Competition open until position is filled

Job Description

To provide personal support exclusively to one (1) adult client with a developmental disability in a supported individual living setting. The objective is to implement an Individual Support Plan for continued independent living and client enjoyment of a lifestyle which promotes participation, friendships and citizenship in the community.

Job Responsibilities

• To coordinate the case, intake and assessment
• To develop, implement and provide services based on and reflective of person-centred planning, self-determination and choice
• To ensure that the client receives the contracted hours of support as identified
• To develop and maintain a trusting and empowering relationship with the client
• To facilitate the continued development of skills necessary to live independently and safely
• To ensure safe and suitable living arrangements
• To plan for the client’s changing needs as a result of aging, medical, and/or psycho-social needs
• To develop opportunities for increased inclusion within the client’s community, as well as creating opportunities for increased friendships and affiliations
• To provide the client and caregiver(s) with community information and service referrals
• To facilitate crisis intervention for the client (abuse, post-traumatic stress, panic situations, suicidal ideation or other critical incidents), advocate and support the client or refer the client to other resources
• To ensure the client accesses appointments and services when required
• To meet all service delivery standards
• To maintain case files with historical and current information regarding the client’s status, assessment, service plan, service provided, outcome and evaluation, and all case notes
• To provide statistical and incident information to manager for monthly and quarterly reports
• To write letters or memos regarding service
• To participate in providing information, and contributing to special reports, proposals or projects
• To attend all required training: e.g. Social Role Valorization, Personal Outcome Measures, First Aid and CPR, CPI, and other training as relevant
• To comply with current Ministry serious occurrence reporting and guidelines
• To participate in team meetings and provide input and ideas for improving services.
• To contribute to team assignments and projects
• To maintain confidentiality for all matters related to Agency work in accordance with relevant Agency policies and procedures
• To participate in orientation and training of placement students
• To perform other relevant duties as assigned, for team or Agency

Key Qualifications

• Bachelors level degree in related field and/or community college diploma specific to developmental disabilities
• Experience required
• Demonstrated experience in working with people with a dual diagnosis (complex mental health needs and developmental disability)
• Current 1st Aid and CPR certification
• Superior written and oral command of the English language
• Strong communication skills, including presentations
• Computer proficiency in MS Word, Excel, and data bases
• As there may be a remote component to this job, the ability to work from home, consisting of a safe and private home office setting and the necessary technical equipment and high-speed Internet access for remote work
• Familiarity with virtual work platforms
• Demonstrated efforts to continuously update skills
• Ability to work day, evening and week-end hours
• A valid Ontario Driver’s License in good standing, a clean driving record, appropriate insurance and a vehicle are required for this position.
• Flexibility to work at a variety of locations throughout Peel region
• Additional language(s) an asset

Family Services of Peel is a community-based Agency that works to strengthen families, couples and individuals through counselling, education and support services. To ensure the highest standards of service for our clients, our staff are experienced and qualified professionals who reflect the richness of our diverse community. Our Counsellors adhere to the Code of Ethics of the Counselling and Social Work profession.

As a member of this dynamic Agency, staff will be asked to undertake and lead special assignments. This may include participation in fundraising, strategic planning and other related activities which contribute to the continuous transformation of Family Services of Peel.

Family Services of Peel is dedicated to building an inclusive community with a shared purpose, and we strive to represent the values of respect, collaboration and diversity. We have a strong commitment to employment equity and follow this commitment throughout our recruitment and selection process.

Family Services of Peel is an equal opportunity employer and we are committed to inclusive, barrier-free recruitment and selection processes and work environment. We especially welcome applications from Indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, women, and persons who identify as 2SLGBTQ+. We also encourage applications from persons with disabilities, and will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all the stages of the recruitment and selection process. All information that is received in regards to accommodations will be kept confidential.

We acknowledge the Haudenosaunee, Anishinabek, and Huron Wendat Indigenous territories, covered by ‘Treaty 13’, also known as the Toronto Purchase. We recognize and deeply appreciate their historic connection to this place.

It is Family Services of Peel’s policy to recruit and select applicants for employment solely on the basis of qualifications. In accordance with privacy legislation, by submitting your application you are providing your consent for the recruiter to conduct employment references.

Please forward your letter of interest and résumé to:

Human Resources Department
Family Services of Peel
Reference competition 01222-04 in subject line
5975 Whittle Road, Suite 300
Mississauga ON, L4Z 3N1
Fax: (416) 352 – 5396 | Email: [email protected]

Program Manager - Counselling Program

Job Type

• Full-Time

Unionized

• No

Job Reference Number

• 0822-01

Submission Deadline

• Competition open until position is filled

Job Description

• Reporting to the Director of Client Services, the Counselling Program Manager leads a staff team that provides individual, couple, family and group counselling services, and off-site counselling and group services through community partners. A key focus of these supports is related to woman abuse and family violence. 

Key Qualifications

The successful candidate will possess:

• A Master’s degree in Social Work or in a related field
• Membership in good standing in a recognized accrediting body
• Advanced clinical and supervisory skills and familiarity with a broad range of therapeutic approaches to clinical practice
• In-depth knowledge of family violence and woman abuse programs and related systems
• Experience in program proposals, service plans and reports, data and statistical collection and program delivery
• Experience working effectively with funders and community partners
• Solid leadership skills including strong coaching and mentoring skills, and be a strong team player
• Sound understanding and commitment to inter-professional service delivery model
• Excellent decision making and conflict resolution abilities
• 2+ years of management level responsibility for a broad range of functions, preferably in a unionized environment
• Superior oral and written communications skills
• Goal oriented, highly organized, flexible and adaptable with superior time management skills
• Evidence of satisfactory attendance record
• Proven experience in serving diverse communities would be a definite asset
• Strong computer skills – proficiency in MS Word, Excel and data base usage
• Ability to work from home, consisting of a safe and private home office setting and the necessary technical equipment and high-speed Internet access for remote work
• Familiarity with virtual work platforms
• Valid Ontario driver’s license and regular access to a vehicle are required
• Clear Vulnerable Sector Police Check
• Demonstrated efforts to continuously update skills 
• Additional language(s) an asset

Family Services of Peel is committed to developing a staff team that reflects the community in which we work, and the people we serve. Family Services of Peel is dedicated to building an inclusive community with a shared purpose, and we strive to represent the values of respect, collaboration and diversity.  We have a strong commitment to employment equity and follow this commitment throughout our recruitment and selection process.

Family Services of Peel is committed to inclusive, barrier-free recruitment and selection processes and work environment. We especially welcome applications from Indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, women, and persons who identify as 2SLGBTQ+. We also encourage applications from persons with disabilities, and will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all the stages of the recruitment and selection process. All information that is received in regards to accommodations will be kept confidential.

We acknowledge the Haudenosaunee, Anishinabek, and Huron Wendat Indigenous territories, covered by ‘Treaty 13’, also known as the Toronto Purchase.  We recognize and deeply appreciate their historic connection to this place.

An equal opportunity employer, it is Family Services of Peel’s policy to recruit and select applicants for employment solely on the basis of qualifications. In accordance with privacy legislation, by submitting your application you are providing your consent for the recruiter to conduct employment references.

As a member of this dynamic Agency, staff will be asked to undertake and lead special assignments. This may include participation in fundraising, strategic planning, and other related activities which contribute to the continuous transformation of Family Services of Peel.

Family Services of Peel is a community-based Agency that works to strengthen families, couples and individuals through counselling, education and support services. To ensure the highest standards of service for our clients, our staff are experienced and qualified professionals who reflect the richness of our diverse community. Our Counsellors adhere to the Code of Ethics of the Counselling and Social Work profession. We invite you to visit our website to learn more about our Agency and our range of programs and services at www.fspeel.org

Please forward your letter of interest and résumé to:

Human Resources Department
Family Services of Peel
Reference competition 0822-01 in subject line
5975 Whittle Road, Suite 300
Mississauga ON, L4Z 3N1
Fax: (416) 352 – 5396 | Email: [email protected]

Program Manager - Employment Ontario (EO) Program

Job Type

• Full-Time

Unionized

• No

Job Reference

• Program Manager, EO

Submission Deadline

• Competition open until position is filled

Job Description

Reporting to the Director of Client Services, the Manager of Employment Ontario (EO) develops and manages the Agency’s employment service model, funded by Employment Ontario, which assists unemployed individuals in their job search efforts. The Manager implements the key components of the service delivery model including client service planning and coordination, resource and information, job search, job matching and placement, and job retention. A strong customer service approach is essential in the implementation of the employment service model. The Employment Ontario (EO) Manager plays a hands-on role including direct service provision.

Job Responsibilities

• Implements and manages the Employment Ontario (EO) Service model
• Manages program staff
• Liaises with external employment service providers and partner organizations
• Manages client service data collection and reporting systems
• As part of the Management Team, participates in decision-making including policies and procedures development
• Ensures staff compliance with Agency policies and procedures
• Conducts outreach to employers to identify opportunities and prompt job matching and placement support
• Where necessary, provides employers with sensitivity/diversity training, workplace safety training and information on accommodation needs
• Facilitates work opportunities and negotiation of employment relationships on behalf of clients including placement agreements and contracts with individuals and employers that include training objectives and commitments and financial incentives
• Develops a training plan with the employer and the participant and negotiates the incentive as appropriate
• Administers contract with employers, including the timely processing and payment of financial incentives
• Provides career exploration, identification and clarification of interests, abilities, skills, education and experience in relation to short and long term career and employment goals in a group or individual setting
• Provides counselling and coaching in life skills that supports successful employment participation
• Supports mentoring and coaching during the job search process
• Provides financial support to remove barriers to participation
• Other duties as assigned

Key Qualifications

The successful candidate will possess:

• Masters-level degree in a related field preferred
• Minimum of 5 years of experience in career coaching and job search strategies including at least 2 years of management level responsibility for a broad range of functions in a unionized environment
• Strong knowledge of employment legislation
• Ability to administer and interpret level B tests/psychological instruments, Personality Dimensions, MBTI, COP System or Life Skills Certification would be an asset
• Certification with Career Professionals of Canada
• Demonstrated ability to work with diverse groups – including adults, youth, newcomers to Canada or other groups with specialized needs
• Superior oral and written communications skills
• Goal oriented, highly organized, flexible and adaptable with superior time management skills
• Additional language(s) an asset
• Valid Ontario driver’s license and regular access to a vehicle are required
• Computer skills – proficiency in MS Word, Excel and data base usage
• As there may be a remote component to this job, the ability to work from home consisting of a safe and private home office setting and the necessary technical equipment and high-speed Internet access for remote work
• Familiarity with virtual work platforms
• Demonstrated efforts to continuously update skills  

Family Services of Peel (FSP) is a progressive, multi-service Agency offering a dynamic work environment and culture. Are you interested in working at an organization that is committed to excellence and adds value to the community? We offer our staff competitive compensation and benefits, professional development and training, and opportunities for advancement. Peel has a highly diverse and rapidly growing population of more than one million people and includes Mississauga, Brampton and Caledon. Applications are currently being accepted for a full-time Manager of the Employment Ontario (EO) program. 

We welcome applications from all qualified persons. Please forward your letter of interest and resume to:

Human Resources Department
Family Services of Peel
Reference competition ‘Program Manager – EO’ in subject line
5975 Whittle Road, Suite 300
Mississauga ON, L4Z 3N1
Fax: (416) 352 – 5396 | Email: [email protected]

We thank all applicants however only those selected for an interview will be contacted.

NO TELEPHONE CALLS PLEASE

Family Services of Peel is committed to developing a staff team that reflects the community in which we work and the people we serve. Family Services of Peel is dedicated to building an inclusive community with a shared purpose, and we strive to represent the values of respect, collaboration and diversity.  We have a strong commitment to employment equity and follow this commitment throughout our recruitment and selection process. 

Family Services of Peel is committed to inclusive, barrier-free recruitment and selection processes and work environment. We especially welcome applications from Indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, women, and persons who identify as 2SLGBTQ+. We also encourage applications from persons with disabilities and will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all the stages of the recruitment and selection process. All information that is received in regard to accommodation will be kept confidential.

We acknowledge the Haudenosaunee, Anishinabek, and Huron Wendat Indigenous territories, covered by ‘Treaty 13’, also known as the Toronto Purchase. We recognize and deeply appreciate their historic connection to this place.

An equal opportunity employer, Family Services of Peel’s policy is to recruit and select applicants for employment solely based on qualifications. In accordance with privacy legislation, by submitting your application, you are providing your consent for the recruiter to conduct employment references.

Staff will be asked to undertake and lead special assignments. This may include fundraising, strategic planning, and other related activities contributing to the continuous transformation of Family Services of Peel.

Family Services of Peel is a community-based Agency that works to strengthen families, couples and individuals through counselling, education, and support services. To ensure the highest standards of service for our clients, our staff are experienced and qualified professionals who reflect the richness of our diverse community. Our Counsellors adhere to the Code of Ethics of the Counselling and Social Work profession. We invite you to visit our website to learn more about our Agency and our range of programs and services at www.fspeel.org

Director, Client Services

Program Name

• Senior Leadership

Job Type

• Full-Time

Unionized

• No

Job Reference

• Director, Client Services

Submission Deadline

• Competition open until position is filled

Job Description

Family Services of Peel (FSP) is a progressive, multi-service Agency offering a dynamic work environment and culture. Are you interested in working at an organization that is committed to excellence and adds value to the community? We offer our staff competitive compensation and benefits, professional development and training, and opportunities for advancement. Peel has a highly diverse and rapidly growing population of more than one million people and includes Mississauga, Brampton and Caledon. Reporting to the Executive Director, the Director of Client Services’ role is to oversee and manage the various programs and services offered by the Agency. The Director, Client Services is responsible for the strategic planning, development, implementation, and evaluation of these programs, ensuring that they align with the Agency’s mission and goals. As the Director of Programs, you play a crucial role in driving the success of Family Services of Peel by effectively managing and enhancing its programs to meet the needs of the community it serves.

Job Responsibilities

• Program Development: Responsible for identifying the needs of the community and designing programs to address those needs. This includes conducting research, collaborating with stakeholders, and developing innovative and effective program models.
• Program Management: Overseeing the day-to-day operations of the programs, including budgeting, resource allocation, and staffing. Ensure that programs are properly staffed with qualified individuals and that resources are allocated efficiently to achieve program goals.
• Strategic Planning: Work with the Executive Team to develop and implement the Agency’s strategic plan. This involves setting program objectives, defining strategies to achieve those objectives, and monitoring progress toward goals.
• Collaboration and Partnerships: Build and maintain partnerships with other organizations, government agencies, and community stakeholders to enhance program effectiveness and leverage resources. Includes joint program initiatives, funding opportunities, and information sharing.
• Evaluation and Quality Assurance: Develop and implement systems to monitor and evaluate program outcomes and impact. Collecting and analyzing data, conducting program evaluations, and using feedback to improve program quality and effectiveness.
• Compliance and Reporting: Ensure that programs operate in compliance with relevant laws, regulations, and funding requirements. Responsible for preparing and submitting reports to funders and government agencies.
• Staff Development: Provide leadership, guidance, and support to program staff, fostering a positive work environment and promoting professional development. Supervising Program Managers, conducting performance evaluations, and identifying training needs.
• Advocacy and Public Relations: Represent the Agency in external meetings, conferences, and events, advocating for the needs of the population served by the Agency. Raising awareness about the Agency’s programs and accomplishments.

Key Qualifications

• Education and Experience: A Master’s degree in a relevant field such as social work, psychology, public administration, or a related discipline, including membership in good standing in a relevant professional association.
• Ten years of progressively responsible managerial roles in service development and delivery
• Leadership and Management: Strong leadership skills to oversee and manage a team of professionals.
• Social Service Expertise: A solid understanding of social service programs, policies, and regulations.
• The ability to work from home, consisting of a safe and private home office setting and the necessary technical equipment and high-speed Internet access for remote work.
• Client-Centered Approach: The ability to develop and implement client-centred strategies and services. Ability to prioritize clients’ needs and well-being, ensuring services are delivered effectively and efficiently.
• Communication and Interpersonal Skills: Excellent communication skills to build effective collaboration with clients, staff, and external stakeholders.
• Strategic Planning and Decision-Making: The ability to develop and implement strategic plans, set goals, and make informed decisions — strong analytical skills to assess client needs, evaluate program effectiveness, and identify areas for improvement.
• Budgeting and Financial Management: A solid understanding of budgeting, financial management, and resource allocation. Develop, manage budgets, monitor expenses, and seek funding opportunities to support the Agency’s client services.
• Advocacy and Networking: Skills to advocate for clients and the Agency’s mission in various settings, such as community meetings, government agencies, or fundraising events. Building and maintaining relationships with stakeholders, including community organizations and funders.
• Cultural Competence: Demonstrate cultural competence and understanding of diversity, inclusivity, and equity issues. This includes respecting and valuing different cultural backgrounds, beliefs, and identities to ensure equitable access to services for all clients.
• Program Evaluation and Quality Assurance: The ability to develop and implement program evaluation processes, collect and analyze data, and make evidence-based improvements. Striving for continuous quality improvement to ensure that services meet established standards and regulations.

Please forward your letter of interest and resume to:

Human Resources Department

Family Services of Peel

Reference competition ‘Director, Client Services’ in subject line

5975 Whittle Road Suite 300

Mississauga ON L4Z 3N1

Fax 416.352.5396

E-mail [email protected]

We thank all applicants however only those selected for an interview will be contacted.

*NO TELEPHONE CALLS PLEASE*

Family Services of Peel is committed to developing a staff team that reflects the community in which we work, and the people we serve. Family Services of Peel is dedicated to building an inclusive community with a shared purpose, and we strive to represent the values of respect, collaboration and diversity.  We have a strong commitment to employment equity and follow this commitment throughout our recruitment and selection process. 

Family Services of Peel is committed to inclusive, barrier-free recruitment and selection processes and work environment. We especially welcome applications from Indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, women, and persons who identify as 2SLGBTQ+. We also encourage applications from persons with disabilities, and will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all the stages of the recruitment and selection process. All information that is received in regards to accommodations will be kept confidential.

We acknowledge the Haudenosaunee, Anishinabek, and Huron Wendat Indigenous territories, covered by ‘Treaty 13’, also known as the Toronto Purchase. We recognize and deeply appreciate their historic connection to this place.

An equal opportunity employer, it is Family Services of Peel’s policy to recruit and select applicants for employment solely on the basis of qualifications. In accordance with privacy legislation, by submitting your application you are providing your consent for the recruiter to conduct employment references.

As a member of this dynamic Agency, staff will be asked to undertake and lead special assignments. This may include participation in fundraising, strategic planning, and other related activities which contribute to the continuous transformation of Family Services of Peel.

Family Services of Peel is a community-based Agency that works to strengthen families, couples and individuals through counselling, education and support services. To ensure the highest standards of service for our clients, our staff are experienced and qualified professionals who reflect the richness of our diverse community. Our Counsellors adhere to the Code of Ethics of the Counselling and Social Work profession. We invite you to visit our website to learn more about our Agency and our range of programs and services at www.fspeel.org

Facilitator - Supported Independent Living (SIL) - Developmental Services Program

Job Type

• Full-Time
• Part-Time

Hours

• 35-hours/week (full-time)
• 17.5 hours/week (part-time)

Salary

• $51,619/annum (full-time)
• $25,809/annum (part-time)

Unionized

• Yes

Job Reference Number

• Facilitator, SIL (indicate full-time or part-time)

Submission Deadline

• Competition open until position is filled

Job Description

To provide personal support to adult clients with developmental disabilities in supported individual living settings. The objective is to implement Individual Support Plans for continued independent living and client enjoyment of a lifestyle which promotes participation, friendships and citizenship in the community.

Job Responsibilities

• Coordinate cases, intake and assessments
• Develop, implement and provide services based on, and reflective of, person-centred planning, self-determination and choice
• Ensure that clients receive the contracted hours of support as identified
• Develop and maintain a trusting and empowering relationships with clients
• Facilitate the continued development of skills necessary to live independently and safely
• Ensure safe and suitable living arrangements
• Plan for clients’ changing needs as a result of aging, medical, and/or psycho-social needs
• Develop opportunities for increased inclusion within clients’ community, as well as creating opportunities for increased friendships and affiliations
• Provide clients and caregiver(s) with community information and service referrals
• Facilitate crisis intervention for clients (abuse, post-traumatic stress, panic situations, suicidal ideation or other critical incidents), advocate and support clients or refer clients to other resources
• Ensure clients access appointments and services when required
• Meet all service delivery standards
• Maintain case files with historical and current information regarding clients’ status, assessment, service plan, service provided, outcome and evaluation, and all case notes
• Provide statistical and incident information to Manager for monthly and quarterly reports
• Write letters or memos regarding service
• Participate in providing information, and contributing to special reports, proposals or projects
• Attend all required training: e.g. Social Role Valorization, Personal Outcome Measures, First Aid and CPR, CPI, and other relevant training
• Comply with current Ministry serious occurrence reporting and guidelines
• Participate in team meetings and provide input and ideas for improving services
• Contribute to team assignments and projects
• Maintain confidentiality for all matters related to Agency work in accordance with relevant Agency policies and procedures
• Participate in orientation and training of placement students
• Perform other relevant duties as assigned, for team or Agency

Key Qualifications

• Bachelors level degree in related field and/or community college diploma specific to developmental disabilities
• Experience working with adults who are developmentally disabled individuals (developmental disabilities as defined by the Government of Ontario’s Select Committee on Developmental Services)
• Demonstrated experience in working with people with a dual diagnosis (complex mental health needs and developmental disability)
• Current 1^st Aid and CPR certification
• Superior written and oral command of the English language
• Strong communication skills, including presentations
• Computer proficiency in MS Word, Excel, and data bases
• As there may be a remote component to this job, the ability to work from home, consisting of a safe and private home office setting and the necessary technical equipment and high-speed Internet access for remote work
• Familiarity with virtual work platforms
• Demonstrated efforts to continuously update skills
• Ability to work day, evening and week-end hours
• A valid Ontario Driver’s License in good standing, a clean driving record, appropriate insurance and daily access to a reliable vehicle are required for this position.
• Flexibility to work at a variety of locations throughout Peel region 
• Additional language(s) an asset

Family Services of Peel is a community-based Agency that works to strengthen families, couples and individuals through counselling, education and support services. To ensure the highest standards of service for our clients, our staff are experienced and qualified professionals who reflect the richness of our diverse community. Our Counsellors adhere to the Code of Ethics of the Counselling and Social Work profession.

As a member of this dynamic Agency, staff will be asked to undertake and lead special assignments. This may include participation in fundraising, strategic planning and other related activities which contribute to the continuous transformation of Family Services of Peel.

Family Services of Peel is dedicated to building an inclusive community with a shared purpose, and we strive to represent the values of respect, collaboration and diversity. We have a strong commitment to employment equity and follow this commitment throughout our recruitment and selection process.

Family Services of Peel is an equal opportunity employer and we are committed to inclusive, barrier-free recruitment and selection processes and work environment. We especially welcome applications from Indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, women, and persons who identify as 2SLGBTQ+. We also encourage applications from persons with disabilities, and will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all the stages of the recruitment and selection process. All information that is received in regards to accommodations will be kept confidential.

We acknowledge the Haudenosaunee, Anishinabek, and Huron Wendat Indigenous territories, covered by ‘Treaty 13’, also known as the Toronto Purchase. We recognize and deeply appreciate their historic connection to this place.

It is Family Services of Peel’s policy to recruit and select applicants for employment solely on the basis of qualifications. In accordance with privacy legislation, by submitting your application you are providing your consent for the recruiter to conduct employment references.

Please forward your letter of interest and résumé to:

Human Resources Department
Family Services of Peel
Reference competition Facilitator, SIL (indicate full-time or part-time) in subject line
5975 Whittle Road, Suite 300
Mississauga ON, L4Z 3N1
Fax: (416) 352 – 5396 | Email: [email protected]

Responsiveness to the Community

• Pro-actively respond to the needs of our community
• Continue to identify client needs
• Develop, implement and adapt programs to meet client needs
• Review and assess opportunities to expand/enhance services
• Review and assess opportunities to improve client access to services
• Increase the Agency’s use of technology for effectiveness and efficiency
• Monitor performance, evaluate, do Continuous Quality Improvement (CQI)
  • Examine outcomes, efficiency, appropriateness of delivery models
  • Evaluate and develop communications approach

Leadership, Collaboration, Advocacy

• Provide leadership, direction, coordination and expertise in program delivery
• Maintain or enhance continuity of services through referral and proactive collaboration – help build the service continuum
• Continue to seek and promote partnership programs and further collaboration
• Continue to advocate on behalf of clients’ needs
• Include performance measures into the Agency’s Balanced Scorecard

Accountability

• Develop and implement decision-making framework related to opportunities
• Implement risk management plan/reporting tools
• Implement a plan for continuous improvement process for all programs/initiatives
• Plan for fiscal stability, including reserve funds
• Explore potential areas for revenue generation
• Meet expectations of our funders

Organizational Health

• Maintain continued goodwill with staff members
• Establish mechanisms to enable staff to maximize/realize their potential
• Continuous training and development for all staff
• Internal collaboration of inter-agency capabilities and talents
• Implement decision-making framework to address opportunities
• Continue to develop partnerships with other community agencies
• Include Organizational Health performance attributes into Balanced Scorecard

Do you ever wonder where your donations go? Who are you helping? Your donations help families access supports to change their lives.

Your Donation supports:

• Developmental Disabilities – Extra supports in crisis
• Families in Need – Single parent, at risk and living in poverty
• Seniors’ Well-Being and Peel Elder Abuse Prevention Network
• Services for Men and Women – Single dads, fathering, survivors of trauma
• Free Community Workshops – Prevention through education and training
• General – Bus tickets, grocery/gas gift cards and personal hygiene products
• Staff Development – Diversity, cultural competency and sensitivity

Just think:

• A $200 donation will fund a cycle of F&STWORKS
• A $500 donation will provide 8 free counselling sessions

For cash donations, cheques or money orders, please contact us at 905-270-2250 Ext. 271 or [email protected].

You can also send your donation to us via mail to:

Family Services of Peel
300 – 5975 Whittle Rd
Mississauga ON  L4Z 3N1

We are a registered charitable organization (Business/Registration Number 10737 6279 RR0001). Note that all donations are tax deductible and tax receipts will be issued electronically after your donation is complete. 

As the LEAD Agency, Family Services of Peel has partnered with organizations in the Central Region to deliver similar services:

• Catholic Family Services of Durham
• Catholic Family Services Peel-Dufferin
• Catholic Family Services of Simcoe County
• Catholic Family Services of Toronto
• Cedar Centre
• Family Service Toronto
• Native Child and Family Services of Toronto
• Roots Community Services Inc.
• Uplift Therapy for Men

For more information or to book an appointment, please call the Toll-Free Intake number: 1-855-505-5205

For FSP programs please call our Intake at 905-453-5775.