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FAQ and Privacy Policy

What are the eligibility requirements to receive services at Family Services of Peel?

Anyone living or working in the Region of Peel is eligible to receive services. The areas served include Bolton, Brampton, Malton, and Mississauga.

Are services available in languages other than English?

Yes. Services are available in a number of languages. Depending on the program there may be a fee for translation services.

How old do I have to be to receive services?

Service eligibility varies by program. To learn more about eligibility for the service(s) you are seeking, please connect with our Intake Department at 905-453-5775.

Will the information I share remain confidential?

All information you share with us is confidential and will not be shared with anyone without your signed consent. However, we are required to disclose information under the following circumstances:

  • When there is reason to believe that a client is suicidal, a danger to him/her self or may harm another person.
  • If a minor has, is, or may be in danger of neglect or abuse (Ontario Child Welfare Legislation).
  • We receive a subpoena as a result of a court case.

How long does Family Services of Peel keep my file?

All client records are securely and confidentially maintained for seven years. After this period, client files are destroyed. You have the right to review your file. Access to your file is available with a signed release form and in the presence of your counsellor or a designate of Family Services of Peel.

Are the staff qualified enough to help me?

To ensure the highest standards of service for our clients and community, our staff are highly experienced and qualified professionals who reflect the richness of our diverse community.

Does the agency meet accessibility standards?

Yes. Family Services of Peel is compliant with the Ontario Regulation 429/07 Accessibility for Ontarians with Disabilities Act – Customer Service Standard.

What approaches do staff utilize to support clients?

Staff utilize approaches and models of service deemed most suitable to the intellectual, cognitive, emotional, social, cultural, spiritual and philosophical background of the client. There is concentration on the client’s strengths with the client’s right to self-determination being the primary governing practice.

What are the lenses that staff work out from?

There is an emphasis on client growth and development, promoting situational change and participation and empowerment from an anti-oppression framework.

Staff recognize the differing individual and family values and goals while respecting and valuing variations in cultural, ethnic and racial backgrounds, sexual orientation and gender identification, age and physical or intellectual abilities.

How can I access services at Family Services of Peel?

You may access services by contacting our Main Office (905) 270-2250 or Intake Department (905) 453-5775. You may also visit us at 5975 Whittle Road, Suite 300, Mississauga ON. L4Z 3N1.

Privacy Policy

Family Services of Peel takes all necessary steps to respect your rights and works diligently to respond in a professional and sensitive manner to any concerns. The Agency is committed to ensuring that all information collected is treated as confidential as per the PIPEDA and PHIPA Acts.

Policies and procedures regarding confidentiality and privacy ensure that all staff are aware of and respect the sensitivity of personal information. Industry standards is used to protect all information submitted through our website. Please note that Family Services of Peel is not responsible for the privacy practices of other websites that are linked on our website.

All agency policies and procedures are reviewed as needed and any changes made to our privacy and confidentiality policies are updated accordingly on our website.

If you have any questions about our Privacy Policy, please contact us.